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Frequently Asked
Questions
Memberships
What are the benefits of becoming a That Girl Club member?
As a member of That Girl Club, you unlock exclusive discounts on premium Australian brands, automatic entries into fabulous giveaways, and access to a rewards program tailored just for you! Plus, you’ll be part of a supportive community that celebrates individuality and empowers you to shine!
How do I choose the right membership level for me?
Choosing the right membership level is easy! Each level offers different perks, so consider how often you shop and what benefits you value most. The higher your membership level, the greater the discounts and exclusive perks you’ll enjoy. You can always upgrade later if you want more fabulous benefits!
How do I earn entries into giveaways?
You earn automatic entries into our giveaways just by being a member! Additionally, every time you shop, you earn extra entries based on your spending, giving you even more chances to win fabulous prizes! So go ahead and treat yourself while boosting your odds of winning!
Can I cancel my membership anytime?
Absolutely! We want you to feel fabulous and empowered, so you can cancel your membership anytime. Just reach out to our support team, and they’ll help you with the process. We hope you stick around to enjoy all the amazing perks, but if you need to go, we totally understand!
Shipping & Delivery
What are the shipping options available?
We offer a variety of shipping options to suit your needs! You can choose from standard shipping & express delivery. When you check out, you’ll be able to select the shipping method that works best for you!
How long will it take for my order to arrive?
Delivery times may vary based on your location and the shipping method you choose. Generally, standard shipping takes 3-7 business days, while express delivery usually arrives within 1-3 business days. Once you place your order, our brand partners will get your order ready for you and shipped asap! You’ll receive tracking numbers directly from the brand partner to keep an eye on your fabulous goodies!
Can I track my order?
Yes, you can! Once your order has shipped, our brand partners we’ll send you a confirmation email with a tracking number. Simply click the link to track your package and see when it will arrive at your doorstep. We want you to be as excited as we are about your new treasures!
What should I do if my order is delayed or lost?
If your order is delayed or seems to be lost in transit, don’t worry! Just reach out to our friendly customer support team, and we’ll help you track it down. We’re here to ensure you have the best shopping experience and get your fabulous items as quickly as possible!
General
What is That Girl Club?
That Girl Club is a vibrant community and online store offering premium Australian fashion, beauty, and wellness products! We celebrate individuality and empower our customers to express their unique style while enjoying exclusive discounts, dreamy giveaways, and a supportive community.
How do I become a member of That Girl Club?
Becoming a member is super easy! Simply click here-to visit our membership page, choose the level that suits you best, and complete the sign-up process. Once you’re a member, you’ll enjoy all the fabulous perks and be part of our amazing community!
What types of products do you offer?
We offer a curated collection of premium products from leading Australian brands across fashion, beauty, and wellness! Whether you’re looking for trendy clothing, must-have beauty essentials, or self-care goodies, you’ll find everything you need to elevate your lifestyle and express your unique self!
How can I contact customer support?
If you have any questions or need assistance, our friendly customer support team is here for you! You can reach us through our website’s contact form, send us an email, or chat with us via our social media channels. We’re always excited to help you with anything you need!
Ready to
join the club?
Choose the membership that’s perfect for you, and remember, the higher your level, the more fabulous perks you’ll unlock!